Terms and Conditions – Norvelaro

1. Scope

The following Terms and Conditions apply to all orders placed through our website. Our offers are directed exclusively at consumers residing in Germany (hereinafter referred to as the “Customer”).

A consumer is a natural person who enters into a business relationship with Norvelaro for purposes that are not primarily related to their trade, business or profession. We may reject orders in quantities that are not customary for household use, without giving a reason.

Norvelaro reserves the right to amend these Terms and Conditions at any time. The version in effect at the time of the order applies to that order and cannot be changed unilaterally after the order has been placed. We do not accept any terms and conditions that conflict with or deviate from these Terms and Conditions.

The operator of this website (norvelaro.com) and the Customer’s contractual partner is Upvera LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States (hereinafter referred to as “Norvelaro”).

2. Information on This Website

This website contains information about products and services. We reserve the right to make changes to prices, product ranges and technical specifications.

All information on this website is for illustrative purposes and is non-binding. It does not constitute a guarantee or assurance of any specific product characteristics unless expressly stated otherwise.

Norvelaro makes reasonable efforts to ensure that the information is accurate but does not warrant its accuracy.

All offers are subject to change.

Norvelaro cannot guarantee product availability.

3. Prices

The listed prices are final prices and include statutory value-added tax.

All prices are in euros (EUR).

Shipping costs are listed separately.

Norvelaro reserves the right to change prices at any time. The price displayed when an order is placed applies to that order.

4. Conclusion of the Contract

Products and prices displayed on the website are non-binding offers.

By placing an order, the Customer submits a binding offer to purchase.

Norvelaro will confirm receipt of the order by email.

The contract is concluded when Norvelaro confirms acceptance of the order.

The order will be shipped after payment has been received.

If we are unable to deliver an order, Norvelaro will inform the Customer and refund any payments already made.

5. Payment Methods

The payment methods offered at checkout are available for the order.

Norvelaro reserves the right to exclude certain payment methods.

Where permitted by law, fees may be charged in the event of late payment.

Title to the goods remains with Norvelaro until full payment has been received.

6. Delivery, Inspection, Reporting Defects and Returns

Delivery is made by postal service or courier.

Delivery times are estimates and are non-binding unless expressly agreed otherwise.

Norvelaro may make partial deliveries.

If a Customer refuses to accept a delivery, Norvelaro may charge any resulting costs where permitted by law.

Customers should inspect the goods promptly after delivery. Any defects should be reported by email to info@novelaro.com.

Returns must be arranged with Norvelaro and sent, at the Customer’s expense where applicable, to the return address provided by Norvelaro. The company address listed in these Terms and Conditions is not a return address.

Where a return is not justified, Norvelaro may charge costs where permitted by law.

7. Right of Withdrawal

Customers have a 14-day right of withdrawal starting from the day they receive the goods.

Notice of withdrawal must be sent by email to info@novelaro.com.

8. Statutory Rights for Defective Goods

The Customer’s statutory rights in the event of defective goods remain unaffected. Any additional voluntary commercial guarantee offered by Norvelaro will be described separately and does not replace statutory rights.

Wear-and-tear parts may be excluded from an additional voluntary guarantee to the extent permitted by law.

Norvelaro does not guarantee uninterrupted website availability or the availability of data, without affecting any mandatory statutory rights.

9. Liability

Norvelaro is liable in accordance with applicable law. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Norvelaro is not responsible for external links to websites operated by third parties.

10. Data Protection

Norvelaro may process Customer data in accordance with applicable data protection laws and use it for marketing purposes where legally permitted.

Customer data may be shared with partners and service providers where permitted by applicable data protection laws.

11. Severability

If any provision or part of these Terms and Conditions is or becomes invalid or unenforceable, the validity of the remaining provisions will not be affected.

12. Further Provisions

Norvelaro may amend these Terms and Conditions at any time. The version in effect when the Customer places an order applies to that order.

German law applies. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

13. Contact

If you have questions about these Terms and Conditions, please contact us:

Norvelaro
Email: info@novelaro.com
Website: norvelaro.com

Operator:
Upvera LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States